Refund & Cancellation Policy
Cancellation, re-generation and refund rules for Melo AI orders.
This policy explains cancellations and refunds for orders placed with Melo AI. For customers in India, payments are processed and resold by Transact Bridge (Techglare Holding Pvt Ltd), our authorised reseller / Merchant of Record; approved refunds are returned through the same payment method used for the order.
1. Nature of the Product
Each track is a personalised, made-to-order digital product generated from your prompt and delivered electronically. Once generation begins or the track is delivered, an order generally cannot be cancelled or refunded.
2. Cancellation
You may cancel only before generation begins. Once the AI starts producing your track, cancellation is no longer possible.
3. Refund or Free Re-generation
You may request a refund or free re-generation if:
- You were charged but no track was delivered.
- The delivered file is corrupted or technically unplayable.
- You were charged more than once for the same order.
- The track clearly misses the core details of your prompt because of an error on our side.
Non-delivery must be reported within 72 hours of payment. If you do not notify us within this period, the order is treated as successfully delivered. For all other eligible cases, contact us within 7 days of the order.
4. What Is Not Covered
Refunds are not provided for subjective dissatisfaction with a creative result, mistakes in information you submitted, or change of mind after delivery.
5. How Refunds Are Processed
Approved refunds are issued to the original payment method through our reseller / Merchant of Record (Techglare Holding Pvt Ltd). The time for the funds to appear depends on the processor and your bank.
6. Contact
Send requests with your order ID to support@ai-melo.bot.
Last updated: 24 July 2026