Refund & Cancellation Policy

Cancellation, re-generation and refund rules for Melo AI orders.

1. Nature of the Product

Each track is a personalised, made-to-order digital product generated from your prompt and delivered electronically. Once generation begins or the track is delivered, an order generally cannot be cancelled or refunded.

2. Cancellation

You may cancel only before generation begins. Once the AI starts producing your track, cancellation is no longer possible.

3. Refund or Free Re-generation

You may request a refund or free re-generation if:

• You were charged but no track was delivered.
• The delivered file is corrupted or technically unplayable.
• You were charged more than once for the same order.
• The track clearly misses the core details of your prompt because of an error on our side.

Contact us within 7 days of the order and include your order ID.

4. What Is Not Covered

Refunds are not provided for subjective dissatisfaction with a creative result, mistakes in information you submitted, or change of mind after delivery.

5. Processing

Approved refunds are returned to the original payment method through our authorised payment processor acting as Merchant of Record. Timing depends on the processor and your bank.

6. Contact

Send requests with your order ID to support@ai-melo.bot.

Last updated: 24 July 2026